National Refrigeration

I was a long time loyal customer. I had my air and heat serviced for $428.00. The day after, my air unit in the attic started to make tapping noises. After many days it didn't stop. So I called to report it. They are extremely busy in the summer, so a few days later they sent a tech out. He couldn't find the problem. When I called the woman in the office said there would only be a fee if they had to repair a problem. I received a bill in the mail for $149.00, for a problem they didn't fix. It still makes tapping noises. I'm very disappointed at the treatment I received. I'm a senior citizen on a fixed income. I don't appreciate being threatened by Jessica to report me to a collection agency.

It took weeks for them to come out but it was worth the wait. My ACs working just in time for a heatwave

So impressed with all facets of National Refrigeration...installed new condenser today and the team was incredibly thorough. The team was neat, quiet and polite throughout the day. Zero short cuts taken...in fact, they fixed some of the sloppy work done by the previous firm that installed our first system, at no additional cost. Sam and Rito did a great job...and Brian and the front office was a pleasure to deal with during the initial inspection/estimate and financing. Price was fair, based on other estimates that we received. Highly recommend.

Sean was very professional. My AC is noticeably quieter since the visit. I'd recommend this company to anyone in need of AC service.

I was in a pickle as my heat had shut off. I was very pleased when the office manger (a sweet gal) was able to get Sean to my house the very next morning. He quickly found the problem and my house starting heating up right away. I was one happy camper. Sean was very efficient and personable.... Thank you National Refrigeration for your quick response.

Mary W

National Refrigeration installed my furnace and central air new seven years this coming September. Since I signed for a service contract whereas they come twice yearly, spring and fall readying the furnace/air for the season. There service has been on time and without concern until recently. Early spring, right after the tech visited I phoned National Refrigeration inquiring into the condition of the outside coils on my central air. Each year prior the tech put some fluid on them and they looked like new. This year they remained dull, stained like. Their service said someone would phone me back which did not happen.
Two weeks ago when I went down to my basement I noticed water flowing down the walls. I checked for leaks in the water pipe and could not find anything however the sil was wet as was the insulation. I called my plumber who came over and checked his work for leaks inside and out and could not find anything. Then he went outside and checked the air conditioner and fount the insulation on the freon coils from the air conditioner into the house was deteriorated. You could actually see the coils. The insulation was rotted "like". Where the pipe went into the house was and headed downward was full of condensation sweating up beads of water thus following the pipe depositing its wetness on the house sil, insulation, thus the water on the wall. I went out and got some electric putty and filled the hole preventing water/condensation from entering. Paid my plumber and promptly phoned National Refrigeration service relating the above story and asking what am I getting in terms of service when this preventable occurrence happens? They said that the service manager was not in and would phone me on Monday. Today is Friday following that Monday and no word from National Refrigeration Representative.
Good products however in my opinion, be wary of their service abilities.

Jeff came to our house today and fixed an issue in about 2 hours that the GEM technician just wrote off as over-heating. Don't go to GEM when you can call these guys and they respond in less than 30 minutes!

I called National Refrigeration to evaluate the heating system in a home we just bought. I had the pleasure of meeting service manager Brian Kelly who showed up on time, was very knowledgeable, personable and professional. He ultimately determined that our system was fine and gave me some suggestions and tips specific to that system. While there I also mention that I needed a plumber for frozen pipe problem. He gave me a recommendation and the plumber showed up within an hour! Brian spent about 45 minutes at the house and said there was no charge. He even followed up the next day to see how things went with the plumber. This kind of service is rare these days. The people at National Refrigeration truly care about their customers and reputation. I would absolutely recommend them for anyone needing HVAC service. I'm confident you won't be disappointed.

National Refrigeration is a extremely professional, efficient and great to do business with.
Brian Kelly is an outstanding service professional and very knowledgeable and friendly.
The entire team is wonderful to work with. I would recommend this company for your heating and cooling needs.

These guys were great. I called early in the week & they booked me for the end of the week, which was pretty good since it's the peak of AC season. I got a reminder call about the appt. and then a call when my technician was on the way. My technician Dave was quick, very friendly & informative about how the system works and how I could maintain it to minimize future repairs. Before he left, he let the system run and checked the performance multiple times, instead of rushing out to the next call. He also took a minute to dote on my dog, which never hurts.