R B Queern

I was in a real crunch to get a combination heat and hot water unit going for my tenants. My usual plumber was unreliable and did not know enough about the heating system. I called one of my reliable plumber in Bristol for a referral in Newport area. I called RB Queern based on his recommendation. They showed up the same afternoon and solved the issue that was left undone for over 6 months. Wow. Why didn't I call them in the first place is what I am wondering. Very effective and reliable so far. Recommend them to anyone having heating system issues.

I called R.B.Queern to come out to my house to tune-up my central AC system. My experience with them was both positive and negative.

The PROS: The technicians were professional and friendly. During the 2 hours they worked, they were efficient and did not waste time. Because they charge by the hour ($165 per hour), this is important. The techs found an error in how the AC unit was installed, and they were able to fix it that day. Their fix prevented a big problem of water leaking into my ceiling. Also, when I reviewed the work order, I do not think I was over-charged for the parts they needed to fix my unit; the prices I was charged for the PVC parts seemed reasonable.

The CONS: I was never told when I booked the appointment (as a new client) that they charge the travel time from when the tech leaves the previous job and drives to my house. As a result, I was charged $82.50 (30 min) for the tech to drive to my house from the previous job. This is an excessive charge. I understand that gasoline costs money, but to charge $165 per hour for travel time is too much. If they charged something like $30 per hour for travel time, that would be reasonable, and I would be leaving a 5 star review.

Called to get a ballpark (key word) figure on an installation (if this was the best choice) a Heat Pump and or some options as to what we could do for a home I may purchase - so I can use in my figures when renegotiate a price; home has electric heat. I was told I had to close on the home first, because they need to come out and see what's out there? I would think you could BALLPARK a figure off of:

4200 Sqft.
Central AC already in the home
Location of the electrical panel
How many AMPS in the home

I'm glad my doctor don't have to cut me open every time I go in for a cold or not feeling good.

R B Queern is simply a great company to deal with. Very efficient, great attitude, reasonable pricing. They are extremely responsive and good communicators. Their techs know what they are doing. Highly recommend.

The best. Always there for you, always professional, always understanding. My heating system is a little wonky...Jason is the only one who understands it. Chelsea is wonderful to work with, she follows through and I never feel left out in the cold waiting for an appointment.
Genius.

On the Sunday morning after a burst pipe in our home in Newport, RB Queern was able to come Sunday morning to get us up and running. A return visit on Tuesday and our broken pipe was repaired.

I just received the bills and all o their fine work was reasonably priced. I was impressed with this company about 5 years ago when we converted to gas. It continues to provide excellent and responsive service.

Not pleased. DO NOT RECOMMEND.

The website is misleading, the "Winter/Summer Special" is for returning customers only (its at the very bottom of the webpage.

Then when they got here, they managed to strip a part and then charge me $700 to fix it. They mentioned that the part would cost $80, but didn't mention that they'd be charging me for the two hours that it would take them to drive and get the part. $240 car ride??

Not pleased. DO NOT RECOMMEND.

Several weeks ago I lost heat. I couldn't figure out the reason. I called Queern and an employee was at my home within 45 minutes. Within 15 minutes, he figured the reason which was a frozen heating pipe. This has never happened to me in all of the 30 plus years that I have lived here! Luckily it never burst. If it did then I would have found out the reason. Yes, like other professions, Queern employees are first responders too!

Have been using RB Queern for several years now for my rental property. They are always timely and reasonable. Had a recent issue where heat wasn't working after they came out for annual maintenance and they came out within the hour and waived the fee. Overall very honest company and easy to deal with. Chelsea who handles the billing and scheduling is great to work with. Would highly recommend them.

I want to give these guys more as they did a sound job, but I don't feel great about the experience.

We received a furnace cleaning for what was quoted at $120. The woman claimed they rarely go into overtime. Well, the young guy who did ours DID. I went down to check in on progress sporadically. Towards the end he was simply sweeping around the furnace. I asked if he was just about done. he said yup, but would wait for me to leave the basement before he would continue...so I left (my fault, i know). I was charged $45 extra for 1/2 hour of extra "time". He said there was a lot of "dust" to sweep out.($165 total)

The good part about this is that a rotten water pipe to reserve tank sprang a leak as he was about to leave, still in his van. I ran out and got him and he was able to replace it on the spot, emergency job. The bad part, is that he quoted me 120 for a new water reserve tank, then when billing came he said "oh I was wrong" and charged me $140, plus all the labor and add ons. ($310 later...)

I don't know. I liked the lady who i spoke with on the phone. The kid seems to know what he was doing. But I felt like they bait and switched me with the over all charges. And THAT will keep me from using them again.

When you have a spurting leak, you kind of don't have a choice. :/ Any recommendation for a trustworthy/affordable plumber on the Island, gladly accepted.