I'll start by saying that my experience is likely not typical and your experience will likely be a smoother process, but this is my story.

I contacted DSR to lease a new Lexus RC350 F-sport coupe. I was put in touch with one of their people named Kelley. She could not locate the color and options I wanted, so a special order from the Lexus dealer was necessary. I expected this as my tastes were very specific. I was told a factory order takes 3-4 months, typical from what I've experienced at other brands. I paid my deposit and started the wait.

A couple months went by and I asked Kelley for an update. Nothing yet, I was told. Another few weeks, same thing. As we approached the 4 month mark I started pushing a little harder and thought it was strange there was no ETA yet. Email after email sent to Kelley, always with the same response: I'll check on that for you; let me get right back to you; the dealer should have allotment soon and I'll let you know. Well Kelley never ever got back to me. In every instance I had to re initiate the conversation and try to get an answer from her. Her lack of communication and professionalism was appalling, and looking back I should've taken it above her sooner.

Around the 6 month mark, with no update or ETA, I emailed Kelley and requested my deposit back and decided I didn't like the idea of them holding onto my deposit and leaving me in the dark 2 months after my car should have been delivered.

Shortly after that, I received a call from one of the other associates there. He told me Kelley was no longer with the company (surprise, surprise) and they were going through her emails to make sure no one fell through the cracks. So where was my Lexus that I ordered? I never really got a clear answer on what happened. Was it never ordered? Did the dealership sell it to someone else? I guess I'll never know.

To finish this process and finally be done with DSR Leasing, I opted for another brand and told them to find me something on a dealer lot so we could wrap this up.

In the end, I leased an Audi S5. The Audi dealer delivered it to my home and I signed the papers on my kitchen table. The process was smooth and easy. The discount off MSRP was good, but not amazing. But the lack of communication from DSR and being left in the dark for months on end was completely unacceptable.

Would I use DSR again? Probably. That's how much I hate dealing with car dealerships. Hopefully next time the process will be much smoother for me, and maybe they'll waive the broker fee for my troubles.