Burgerville

Extremely average burgers.

I feel like I don't have a ton to say about Burgerville as a chain. Their stuff is honestly painfully average. Nothing stood out. Service was fine and the cleanliness of the restaurant was fine. It's fine. That's all I have to say!

This isn't a rating of the restaurant as a whole, I haven't eaten enough there to make one.

This is a rating of the Marion berry shake.

Best milkshake I've ever had from a fast food restaurant and, because of the flavor, the best I've ever had. I had just hiked 5 miles with my friend and on a whim we decided to order this shake on the way home. It was so refreshing. The texture, flavor, temperature, whipped cream, so good. 2 small milkshakes were $10.98 but it was worth it. I should've gotten 2 large ones.

A summer memory I'll keep forever.

I order a $10 Vegan cheeseburger that didn't come with cheese. When I went back inside and asked for them to put cheese on it, the employee handed me a cold slice of cheese wrapped in parchment paper.
it's a good thing this place has good shakes.

Seen this place packed at the drive thru on my way home from Mary Young park with my dog and had to pull through the drive thru once with my mom and dog to try this joint. Well, it will be the last. Want to know why?

Firstly, the menu has like three or four different font types, yeah I can't read that your Original cheeseburger doesn't come with lettuce,onions,pickles etc because I can't a:read that fast b:read small print under your items, is this a dmv eye test?
Secondly, you want me to tip you? For what? Driving up and ordering food that you're supposed to get paid for as your job? You do know tipping is when you bring my food to me or make my food, you young kids aren't getting a tip for pressing a button and handing me a bag of food. I don't understand this 15,18,20 percent tip for literally doing nothing.
Last and thirdly, your food is over priced. It's not even in and out nor a gourmet burger. I wouldn't even say it's as good as McDonald's, and the last time I had a cheeseburger from McDonald's was in 2003. And that at least had more condiments on it. These burgers are a literal joke. DO NOT EAT HERE!!!

If Portland is a foodie capital, then this place sits as a model of what not to order or eat. Take your business elsewhere. Probably the worse burger I've ever had. I mean high school burgers might even be better than this place. I feel sorry for staff and employees.

Now I'm nursing a sick stomach from this god awful food in my gut

We have always enjoyed Burgerville in Canby and Oregon City, so we drove the 25 minutes to West Linn's Burgerville location this time. Our hamburgers were good, exactly what we ordered. Breaded asparagus was the special of the month and although it was tasty, the breading would not stick, they could have been better. We are waiting for our favorite though, the Walla Walla onion rings.....can't wait!
The staff was courteous and friendly with our order being accurate, a true plus! But, we were quite disappointed with the condition of the restaurant itself, the inside of the building looks quite dated and old, it needs a face-lift! It was clean, but looked haggard. I don't know if we will return to this location anytime soon, but considering that it is located in West Linn, we expected the restaurant to be better maintained.

OMG, this is a local favorite. The drive through is very organized, and the parking lot is wide enough for the drive-through line and for cars to easily pass the line on the way out of the parking lot, unlike the one at the Carmen Drive exit of I-5.

If you. Are taking your Burgerville meals home, consider putting them on real plates to make them even more enjoyable.

Walla Walla Onion Rings are my all time Fav!
For burgers, their new No. 6 burger is to die for.
It has a Grand Central bakery bun, and hand made grass fed beef patty, topped with a thin slice of Red Onion, and yummy sauce, etc.

Burgerville is open until 10pm.
Remember to leave tips, as it is so easy to forget with this drive through.
The employees here sincerely thank you for your tips.

They do not tell you on their app that they do not do curbside anymore. When you get to the restaurant, the "pick up" signs out front are not marked as "not available at this time" either. Therefore, I waited for my food to come out and it did not. After a while somebody finally walked out and asked me if I was waiting for an order and I said yes. They said they no longer do curbside and handed me my food. It was so cold we had to take it home and microwaved it. Yuck. Not happy.

I ordered online using their website, which one would think is a relatively simple system, right?

wrong.

I ordered and placed my order with little to no issue. After placing my order, I was given absolutely no pickup instructions other than to navigate to the store. Upon arrival at the store I pulled into the drive thru (which took me nearly 20 minutes to navigate through despite only 4 cars in line) and once I got to the order window, I was told that they can't just give me my order (which I ALREADY PAID FOR) because it's an online order. So instead I was told to pull into a spot at the front of the store and text a phone number on the sign.

So I pull to the front of the store, I text the number, and I wait for another 20 minutes with no response or indication that my order is coming. After 20 minutes I walked to the front of the store, which for no apparent reason was completely locked on the inside. I knocked on the door repeatedly and waited for another 5 ish minutes before I was met by an incredibly rude manager. I explained my situation to her and rather than repair the situation, she opted to sneer at me "well nobody told me anything" and then begrudgingly got my food. My milkshake was completely melted, food soggy, and fries cold. I will absolutely not be returning to this location and I wish I could do more than write a bad review.

heck yeah. that was good food. thank you burgerville west linn. i had an exceptional time eating here and the workers were fast and helpful.

Never!! I mean never have we had such a poor meal from this Burgerville. I've read reports on Nextdoor that quality has declined but we just had not experienced until tonight. 1) whole order was cold; 2) burgers were dry and inedible; 3) fries were dry, over salted, cold and shriveled up. Be better Burgerville.