CPR Cell Phone Repair Eugene

I'm not sure how I made it this long in life without shattering a phone screen, but the day finally came for me recently. Ugh!

I looked into all kinds of options before choosing CPR to fix it. I thought about just getting a new phone and selling my cracked one for parts, or sending it in to the manufacturer for a fix (outside of warranty it would have cost me $149). I even searched YouTube videos to see if I could fix myself, haha.

Screen replacement for my Google Pixel 6a here cost $189.99 and took about two hours. I called ahead for a quote so I knew what to expect. I knew it was cheaper to send it to Google for the repair but then I'd not have my phone for 7-10 days! So definitely worth paying a premium for same-say service. I called one other repair place in Eugene and they quoted me at $200, so I felt CPR was right on the market price here.

Super nice and professional place! They offer all kinds of fixes for your various smartphones, tablets, etc. Also sell phones (I assume refurbished), phone cases and accessories.

They have a life long customer out of me. What a great business from the services they provide - to the costumer service! Went in to get help on my Mac, and I was able to learn a lot from just a short time with them. Nick and many other of the staff working there are welcoming and very knowledgeable. What I especially love about this place is that it doesn't feel like they're trying to get the most money out of their customers, but they actually care about helping them out. The products they have are reasonably priced and so are their services. I would recommend this place to everyone.

Needed a new charging port. Done on time. Very courteous very professional. I'll go there again.

My phone dropped off a cliff and luckily landed flat on the ground. I thought I have to go buy a new phone ! I climbed down the mountain and found my phone , figuring it was lost and tried to turn it on , but the screen was black...so just hiking back over to my truck I heard some dings, and bells ... My phone works but I can't see anything on the screen.

So when I got home I searched screen repair near me and the closest place was an hour and a half away in Eugene. I called CPR cell phone repair and the clerk told me that they do have a screen and digitizer but that's it's at the Salem location and they'd have it ready for me the next morning.

So my wife and I , drove the hr and a half to CPR Eugene and arrived at 10:30am. The clerk in the store said that the part we needed is out for delivery , but they don't get their deliveries until normally 3 pm ( they'd have it ready for me the morning ). So we said well will go drive around and come back . We drove around for a couple hours, then thought we'll go back to the store parking lot and park there to wait. We found a spot directly in front of their front door. I went in and asked for an update ... They said the part still wasn't there . So we just got back in the cruiser and waited....tick .....tock.......tick . Then we saw the fed ex guy delivered a PKG and I went in and asked is it in that pkg . They said yes and went to work . We went back to the cruiser and waited about another hour and a half ... I finally went into check and they said that's about perfect timing your phone is ready . I got the phone paid the $259 bill and walked out to make the long drive home. Happy they could fix it but .....

Being told by the clerk the previous day that it would be ready in the morning when he knew it wouldn't make it to there store until 3 ,their normal delivery time . Then also , if they would have given my wife's phone updates every so often as to the progress as well as that it was ready to be picked up would have been a more professional way to treat their customer. This is the reason for a 4 star review ... The job turned out great , them lying and lack of customer service is inappropriate at best !

Pulled in after seeing their open sign needing a phone screen fixed. Store was locked with employees inside. Lame turn your sign off when you close. Customers inside literally hanging out on their phones not doing anything for a while. Needs better management.​

Needed screen saver replaced. They were wick and rates are reasonable. Nice location. Recommend

CPR cell phone repair saved me from having to buy a new phone. Excellent service over the phone, give them a call before contacting Verizon or AT&T stores which will just want to sell you a new phone. Thank you CPR!

I called 3 hours before arriving to make sure they could help me to repair my phone screen the same day , a nice lady answered the phone and said yeah no problem.

The dude working at the front desk had a bad attitude he apparently didn't see my appointment and told me to come back tomorrow and I told him that I specifically asked to leave work early since I was assured on the phone that there was no problem me going there an hour and a half before they close .

He again had a terrible attitude and said "well I guess I will have to stay later then " trying to make me feel bad about it

On top of that I find very unethical that he asked my iPhone passcode like nothing , with no shame

I of course refused to give him my passcode because they were just fixing the screen they don't need to see all my private things on my phone there is no way ever I would trust this dude or anyone with my passcode

At the end he didn't even need it , he was really expecting me to leave my phone alone with him while my screen is getting repair.

My phone screen was repaired without requiring me giving my passcode . I don't trust this place neither that worker.

In fact who GUARANTEES that the worker won't steal your information after having full access to your private information ?
DO NOT ASK FOR CUSTOMERS IPHONES PASSCODES.

PD : MESSAGE TO THE OWNER :

1 . Positive this is the store I visited , the one next to 5 guys

.2.Check who work there during the second semester of last year , a lady answered the phone.

3. I am very well aware of the store hours this is exactly the reason why I found very strange the employee at front said he needed to stay "longer" with the intention to make me feel bad about it when he was going the be there anyways

4. I think I understand where is this coming from now after seeing your reply. Good try trying to blame your competitors

Took my iPhone XR in with what I thought was a cracked screen and when they said it was just the screen protector, I was very pleased and had them replace it and add a drop resistant case. That was about 8 months ago, now fast forward to last week when my MacBook Air battery was dying. I called them and they didn't have one in stock so they ordered it and called me when it showed up. Upon dropping it off, they got right in it and within 30 minutes it was done AND I even received an email telling me so. The batteries they sell as an FYI have a 90 day warranty but I'm quite sure it will hold up for years. This is my go to place for iPhone accessories and battery replacements.

I'm very impressed with the customer service, fast repair, cost and also that they use OEM parts.

I was quoted a much higher price and a week long leadtime somewhere else to repair my shattered phone, while being advised that no one else carried what I needed on stock.

I dropped my phone off at 10 this morning and it was ready for pickup 3 hours later. I'm sorry, I don't remember the gentleman's name, but he was very friendly, helpful and informative.

Hopefully I don't have to go back here because then that would mean my klutzy ways struck again, but I would recommend them to anyone who's looking to repair their cracked screen!