Dezerland Action Park Miami

Not your average Action park. This place has multiple things to do from go kart to indoor jumping/ bouncing, arcade which all age friendly, pool tables, a super cool dedicated dinning space, outdoor activities too! I was impressed with the price and the amount of things you can do. My kids ages 14 and 9 love this spot. I forgot to mention THEY EVEN HAVE BOWLING!b

Unfortunately, this business is not ready for full service.

First there is really no directions on where to go and get started. If you follow the signs there is either no one there or you need to somewhere else to get started.

We get to the ticketing area and I figure out there are passes with various activities verses pay per play. So before I confirm my card charge I ask to have it switched from one hour play for 4 to a pass. To work this work they short me $2. Oh well.

We go to the VR games, the motorcycle game my kiddos identified on the sign no longer exists. They ask to play the skii game there are two station neither works. The flight game is shut off. One roller coaster game is working of the two. We actually left not using one of the tickets.

On a Saturday at 4pm they have ran out of food and then magically restock but still managed to get the order wrong. We went to order and were told there's no pizza only fries. There is also no menu available. The place is not busy and only open 4 hours so far today. Of the three set ups we saw for food service only one was open and it said 21 & up only.

The cashier at the bar (only food option available) apologized repeatedly stating he was flustered. He finally took our order (2 pizza pies, 6 fries, 6 sodas) and asked us if we could come pay once the food was ready so he could get through the remaining customers.
When the food came we got chicken tenders instead of pizza. I told them it wasn't our order the cashier looked defeated and I have 4 kids ready to eat. I call the server back and tell him just leave the chicken.

We get food no check. Room temperature Chicken tenders, 5 minutes later some fries, 3 minutes later some more fries, 2 minutes later sodas. We wait no one comes back to us. I go back to the bar the cashier is gone and it's the general manager working cash register. She is flustered too it appears but faking it best she can. She skipped us twice but I still waited. She ask how can she help is I state I already ate and never paid. She is shock and thanks us for being honest. She stated she is going to run the video back to see the cashier miss this. Uh ok.

As per the general manager (Johana), cashier was ill so she sent him on a break. She even told me his medical condition which I know is inappropriate. But considering the condition I don't know if a 15 minute break was most appropriate and hope he is truly ok.

I get the receipt $12 each for chicken tenders I didn't order and really only took to leave the cashier alone! And we are pretty sure this chicken came from the local grocery store's hot food section. I advise her this is unacceptable at this point. I tell her about the VR zone, over hearing staff radioing each other about the skating rink having concerns, the service concerns which I know she is aware of because she tried to briefly assist the cashier when we were trying to order.

I tell her at this point a partial refund is most appropriate. She offers the two pizzas we never received ($26 total), I remind her we have eaten what we could and not interested in eating more as noted by the food left on the table. She asks for my contact information so she can provide me some coupons for my next visit. I advise her I can't use coupons for a place I don't intend to return to. She then offers tickets to activities today that I already paid for. She then goes back to the coupons and states so she can ensure we have vip service upon our return. I advise her she does not have the facilities to do that and I again don't plan to return nor will I recommend anyone else to come here.

After speaking to the general manager, we went to the arcade and the attached pictures are games we tried to play but did not work. Im sure there are more. I saw some kids swipe their cards and the games not start although credits were taken off their cards. It happened with one of my kiddos and as soon as the staff was notified they knew exactly which machine. Why not put up signs and not rip the kids off?

The idea for Dezerland is great but again they are not ready be full service. The kart area was decent, a little slow paced, more of a drive not a race. Staff at each area really tried a hand or two at decent customer service. This place is just not up to par to be fully functional and they should wait until they are.

I won't be back. The place is smaller than I thought over all. A lot of games in the arcade didn't work. Some of the ones that did work took my credits but didn't work.

The food was trash as well. The hot dog was smaller than the bun in length and the nachos just sucked.

The go carts say adult and kid carts. I paid for the go carts on a different side from where the go carts are located. When I got to the go carts I found out that the one big track is actually two tracks for adults and kids. One half is adult and the other half is kids. That kids and adults don't race on the same track.

I then asked for my money back because I paid for 6 people 3 races each ($255.00). I wanted us to all race each other. Instead I was told no refunds even though none of the races had started yet. It wasn't even time to line up to get the gear on. So I don't see why I couldn't get my money back.

This place knows they scamming you on the track. That's why the track is not explained to you or noted any where about kids/vs adults or that the track is divided in half.

Horrible place to go here just bad atmosphere and all machines are broken
Will never come here again

We hired the place to celebrate a birthday, and of course, they give you a contract with such small letters that you can't read. But they don't explain the rules of the place to you. They're not even posted at the reception, they offer the entertainment, which is the place itself, and the food, which is expensive and poorly served. Our guests arrived at the hall and had to wait over 15 minutes for the food. When it arrived, there were no sauces or utensils to serve it. The woman who was supposed to attend the party was slower and more disoriented than us, so we had to fetch the utensils and sauces (only ketchup because there was nothing else) and help with the refreshments. But here's the surprising thing about the place: THEY DON'T TELL YOU THAT YOU CAN'T HAVE A PINATA OR BALLOONS! If you've ever planned a child's party, you know that the most expensive things are the pinatas and balloons, including the gas to fill the balloons. Well, you can't bring any of that. You wasted your money and time for nothing, if they had said it or had noticed the rules for children's parties, we wouldn't have wasted our time. The manager is quite rude, and of course, the employees are equally arrogant and quite conceited. Complete disorganization: registering the children, finding the party paperwork, handing out cards for the children to go to the game area... for everything! What a great frustration on that day to celebrate the child's birthday. Honestly, I don't recommend spending a single dollar trying to have a party at this place. And let's not even talk about the person who sells the parties, please. They have no idea what they're doing. What a disaster of a place! What a shame to have spent money there.

Hola solo quería compartirles la mala experiencia que tuve en este lugar celebrando un cumpleaños, como todos nos imaginamos el lugar debería ser muy bueno para celebrar los cumpleaños de los niños ya que cuando uno va hay los niños se divierten bastante saltando y corriendo, desafortunadamente no es así. Y uno termina con una frustración de impotencia ya que los invitados están hay y no puedes hacer nada para cambiar la situación. Contratamos el lugar para celebrar un cumpleaños y por su puesto ellos le dan a uno un contrato con letras tan pequeñas que uno no lee, pero no le explican a uno las reglas del lugar, ni siquiera están puestas en la recepción como debería ser el caso que cuando uno piensa en el cumpleaños de un niño lo primero que uno planea es globos, cake, comida, tiempo de duración, refrescos, entretenimiento..
Lo que ellos le ofrecen a uno es el entretenimiento que es el lugar, la comida que bien cara y mal servida nuestros invitados llegaron al salón y tuvieron que esperar mas de 15 minutos por la comida la trajeron y no había salsas, ni utensilios para servirla la mujer que supuesta mente iba a atender la fiesta mas lenta y desorientada que nosotros tuvimos que ir a traer los utensilios y las salsas ( SOLAMENTE SALSA DE TOMATE POR QUE NO HABIA NADA MAS ) y ayudar con los refrescos. Pero aquí está la sorpresa del lugar ¡!!!!! NO TE AVISAN QUE NO PUEDES TENER PINATA Y TAMPOCO GLOVOS, si usted alguna ves a planeado una fiesta de un niño sabe que las cosas mas caras son las cosas de las piñatas y los globos incluyendo el gas para rellenar los globos .. pues no puedes entrar nada de eso te gastaste el dinero y el tiempo para nada ya que si lo hubiesen dicho o hubiesen avisos con las reglas para las fiestas de los niños nosotros no hubiésemos perdido el tiempo. El gerente una persona bastante grosera y por su puesto los empleados son como el arrogantes y bastante despectivos, una desorganización para todo, para registrar los niños, para encontrar los papeles de la fiesta, para repartir las tarjetas para que los niños fueran al lugar de las maquinas para todo.. QUE FRUSTRACION TAN GRANDE ESE DIA PARA CELEBRAR EL CUMPLEANOS DEL NINO LA VERDAD NO LES RECOMIENDO QUE GASTEN UN SOLO DÓLAR EN TRATAR DE HACER UNA FIESTA EN ESTE LUGAR.
Y ni que hablar de la persona que vende las fiestas , por favor no tienen la menor idea de lo que esta haciendo en este lugar

This place has a lot of potential but need some upgrades. I purchased a deal from groupon, that included mini golf, arcade, and VR. At checkin I was told the mini golf wasn't closed, luckily the girl was able to substitute that with an extra VR. The VR was okay but need an major upgrade. A lot of the things weren't working. The workers in the VR area wasn't too friendly.
After doing the VR, my group went to the arcade area. The workers there were very helpful and friendly. They walked around and asked if everything was okay. Just like the VR area, games weren't working in the arcade areas. But enough of the games were working. I loved the roll of pinball machines they have. The prize section for kids are a little pricey and should be a little cheaper.
This place could be really good if everything were opened and working. Their website should also state which sections are open and at what time.
Would go back to this establishment if they did a revamp.

Took my kids (ages 14 and 13) here on a rainy Tuesday and even with the Groupon discount coupon I feel like this place is too over priced for what you get and the customer service was terrible.

The go karts themselves were mostly old and most were out of service. The Staff were more into socializing or on their phones than actually working.
The package I got included an hour of unlimited arcade time for us all, but there was "problems" with the arcade so we had no other option but the trampoline area which was overrun by smaller kids. Not much for teens to do if the arcade isn't in service. Would have rather gotten a credit to try the arcade another day.
Even the food staff was terrible. Got a few drinks while there, and the Staff were having a hugely inappropriate conversation full and not interested in ANY customer service other than the bare minimum.

The VR room felt like an afterthought. One ticket per ride but the options are very limited.

Save your money! Not worth the price when there's better places that aren't too far away. The kids were troopers but honestly agreed that I wasted my money :(

Awful.
Machines broken, areas closed, service was non existent.
A complete and total joke.

Since the moment I got to purchase tickets for the go karts there was only one cashier. This place needs more love and better management.

The go karts are ok but I was hoping more of a real go kart experience... the go karts here are electric .. they barely sound...

Then the arcade most machines were out of order and old machines ... not a lot of fun.

The food truly needs a complete makeover. . The hod dogs are hard and bread old. Had to return it.... Only thing I enjoyed was the cold beer.

Being mom of two boys this will be my first and last tome visiting.

Save your time and money and go to K1 speed that's 10000 times better.

Played the virtual reality game for 4 and the machine broke down halfway during the game. The glasses were uncomfortable. The graphics are poor quality. That was a waste of money. The no refunds policy is ridiculous & unfair it's not our fault they don't want to spend money on repairing their machines often and accordingly. The Go Karts was fun that was worth it. The arcade is cool. I give this experience 2/5.