DXL

Wow great selection service and prices for the Big Man I am. Folks just can't find dress pants for men anywhere. Kohl's Target Penny's and Burlington went to all in one day. Read reviews around the web and Bam a trip planned next day. Looking for Black Dress pants 48x30 what a mega selection. Entered store promptly greeted and left alone just how I like it. The guy Chuck outstanding service friendly with a smile and Thanked me for shopping here. Dude you got the skills many don't I assure you I'll be back for more great service and clothing.

I went in to do some Christmas shopping. I found what I needed and the line wasn't long at all. That same night I had to make a return to exchange an item for something else. No hassles and it was done with a smile and quickly too!

I've been a customer for many years and I have always been very happy with the service here. I wear a strange size (even for big/tall) and if they don't have it, they find it a nearby store or place an order. The store is usually neat and clean and displays are well-stocked and look sharp.

Sales staff is excellent with good advice and helpful service.

I'm giving two stars for the service provided by the sales gal. We arrived about noon and there was a bit of action going on. We were almost immediately greeted and offered help and I did complete my stay with a purchase of jeans.
While walking around I noticed how disheveled the clothing was on the tables and hanging racks. My first thought was at close Christmas Eve the staff must have just walked out. But the more I walked around as well as use of fitting room it was clear that cleaning IS NOT a priority to this team.
Not only could you find papers, plastic bags, sales tags on the sales floor there were dust balls the size of a large mouse moving around the floor. The dressing room hadn't been vacuumed in quite a while either.
Stock was low for what I wanted post Christmas but the sales gal did try to find at another store and then offered to order in for me.
I've been a customer for years starting first at Casual Male and have learned the designers and how the different jeans/pants fit vs each other. When another gal tried to help I explained my situation and she responded as to not knowing how the pants would fit. Really, if you are going to work in a specific type store it is your job to know these things in order to offer over the top service and not waste your customers time.

I was contacted within a day about my complaint asking for contact information that a regional or operations manager could follow up with me. A week has passed and to date I have heard from no one. To me that is bad because they have a captive audience ( men, big and tall) in my area. Now I'll be forced to either deal with the mail order system they have in place or try other online retailers for clothing of similar quality. Too bad I'm not important. Too bad they take me for being a complainer instead of using my 30 plus years of operation management as a tool to help them better themselves.

I went into this store today to see what they had. I'm a bigger guy, and shirts just aren't long enough. I was greeted at the door, asked if I needed help while looking around, and in 10 minutes, I found myself being measured and pinned in a search for the perfect suit coat that I didn't even know I was there to buy. Needless to say, these two women were definitely on the top of their game. Very friendly, and helpful. Now I have a suit coat on hold that actually fits. And a couple of ties and a button down shirt. Best service ever.