HD Supply White Cap

I only come here when I have to. The pricing is really expensive and every time I go I have to wait. It drives me nuts but I am stuck. The front counter guys are pretty cool but it is clear they don't want little contractor business. They only want the big business. $3 paint pens, Amazon has the same ones for $2. PPE is a total rip, much better pricing at Amazon. No waiting and cheaper prices. I tried to get better pricing from them but like I said when you are not spending $1000s with them monthly, they don't want you.

i placed a small order 7 days ago. The est delivery shown on the item I ordered was 3 days from order - since it would be shipped from a location close to the shipping address. This is for 3 little bags of sand for my granddaughter's sandbox.

So far, I have not received an order status. In addition, i have contacted them twice via their contact form on their website, and I have called them twice. Mind you, you can't get a human on the phone - you can only leave message as they are "busy with other customers"... i have received no response either by phone or in writing. I guess my measly little order isn't important enough to get a response from them.

At this point, I want to cancel the order - but they don't have an option for that anywhere that i can find. I have no idea what their products are like, but i can say their customer service is crap. My only other alternative is to dispute the charge that's been made against my bank account.. oh yes.. they have charged my account, but no mention of delivery has been made.

Great counter guys. Super delivery guys and some of the very worst stocking practices known to man in any first world country. BUY elsewhere first should the logo for White Cap. In the late 90s when some group out of L.A. bought up Burke Concrete and Viking Supply out of S.F. the then combined inventories for many exclusive products became difficult to get. Yes the stock numbers show inventory, getting much of any of it on a regular basis is a "hit or miss" gamble.
The arse clown management out of L.A. really have stunk up these otherwise fine supply houses. Out of stock or on reorder seems to be the rule of the day with this sorry business. Shop White Cap with caution.