JOANN Fabric and Crafts

Craft superstore. My wife comes here once a week for her sewing needs. I used to come for their custom frame department, but that did not make it thru Covid.

Floors are clean! Bathrooms are now locked and you need to find a security person.

This is a nice location. They have a variety of items for any type of project you may have. The staff is nice as well.

Joann's is full of just about everything you could want for your crafty needs. They have supplies for knitting, sewing, crocheting, scrapbooking, paper craft, painting, and even some for baking/cake decorating (plus much more).

The store itself, though, is in bad shape. It's constantly in disarray and things are not nicely placed or arranged. Staff are not particularly helpful; not once have we ever been approached and asked if we needed any help finding anything.

They also use a tricky pricing strategy; they distribute lots of coupons that seem great (40% off!), but the coupons don't work on sale items. Enter the store and you'll find that literally most of the store is "on sale." This is how Macy's used to operate too (and maybe still does). Inflated base prices but then put everything on sale.

So Joann's has a large selection but needs a lot of work on keeping up their store and the helpfulness of their staff.

Did online ordering and curb pickup. It took about 4 days to get notified that my order was ready for pickup. When I got there I was supposed to call the store and they were to bring my order out to the car. Everything went well except it took them about 7 minutes with me on the phone with them before a clerk brought out my item. I think this was a bit long to wait.

While Joann Fabrics is obviously known for their fabrics, I still swing by from time to time for craft materials like acrylic paint, glue, and whatever random thing I need for my project at the time. Craft stores are simply few and far between and Joann's tends to have the basic necessities.

This location is in the busy Easton shopping complex next to Old Navy, Bath and Body Works, Party City, etc. There is a ton of parking out front and its easily accessible. When you walk in they have carts and baskets available and their product is organized by category (fabrics, frames, childrens art supplies, etc.). It's a rather large store with a lot of craft and fabric items but it does come off stagnant and stale. I definitely don't find inspiration here. When you walk in, it feels like you flashed back to the mid 90's. Everything is pretty dated.

The check-out line can get long depending on the day and they seem to have a small staff to help keep things in order. I can say that the prices here are good and compare to other stores. They also offer coupons and every now and then you can find something of value in their clearance section. When compared to other craft stores like Michaels and Hobby Lobby, this isn't always my first choice but it does tend to be the most convenient.

I visited the one near sawmill rd recently. two employees on the floor were so unfriendly and very sarcastic towards me it really kind of took me back because I hadn't experienced that before. there was no reason to be that rude. then I used the restroom, the wall had a large amount of dried poop running down. my stomach hurt looking at it. I spoke to the manager but he didn't care he said, " our cleaning company told us we don't do bathrooms ". I said, maybe you should fire them??.he said, " another lady gave me a note about it, lol)"
I mean is there no mop there ? are they so lazy to just let bile remain for all to see? really just no excuse . I am not going to return especially the way I was treated. that's the ultimate reason not to, if you're disrespectful to a return customer for asking for help in a store. I never expected this after so many year's shopping here. they have no shame I guess

I'm pretty sure that my daughter's wedding would never have happened without the JoAnns store on Polaris Blvd!
Everything from tulle to fabric for all of our dresses happened at a JoAnns store!
We had been to the Polaris store for its grand re opening! We had a great time waiting for the ribbon cutting! All of the " Big Wigs" were there and did a great job getting all of us excited about the new store!
Once inside and seeing what had been done I knew where I would be shopping for wedding fabric and decorations! We even purchased 2 sewing machines to help get the wedding together!
This store is big and open and there are areas for crafts and flowers but I will continue to be amazed at the amount of fabric and staff this store offers!
The staff is friendly and helpful and willing to help you. I've never felt rushed here. I want to give them a huge thank you for all they do!

This location is a solid 2.5 stars but I rounded up because the check out is usually fast, even if there is a line. Most often they are really busy so I don't understand why they have not upgraded this location vs. other Joann stores. It is pretty dated, disorganized and messy on any given day. I can usually find what I need but things are all over the place, especially seasonal items, so it takes a minute. I would definitely shop elsewhere but there are not many options around. I really wish they would spruce this one up.

This review is specifically about their custom framing service. I took a poster there to be framed for my niece in time for our family Christmas party, which was a week after Christmas. I was told that the poster would not be done in time for Dec. 25 - I said that was fine, as long as it was done by the following weekend. They said, no problem, it will be done by Dec. 28.

On Dec. 29, the day before the party, I went to pick up the poster and was told that it wasn't finished and there was no information on when it would be finished. The person working the desk was friendly and seemed to genuinely want to help, but all he could tell us was that it wasn't done yet. To say that this was disappointing is an understatement.

It turns out that Jo-Ann's outsources their custom framing, and the framer is only there once a week. So if there is any delay in getting supplies or whatever, it delays your frame by a minimum of a week. They don't tell you this when you drop your artwork off. They also didn't bother to call me to tell me that my frame was going to be delayed. The only communication I had from them was two weeks after the original quoted date, when they called to say it was finished. Really unprofessional service, IMO.

I am giving 2 stars instead of 0 because when they finally completed the job, it was very nicely done and looked good. But delivering a Christmas present on January 13 does not make me want to ever use their services again. I thought I would save money on custom framing by using them, but in the future I'll stick to local framing shops instead.

I love this Joann fabrics! Did you know you can bring your dog with you?! My pup loves coming here and shopping for crafty things with me. They're always sending out coupons and always have great sales and clearance. Love love love it (my pup does too!)