K9 Resorts - Cherry Hill

I went there for a tour for my granddoggy. I've never seen anything like it. It's beautiful.
Very clean and sanitary. The staff was friendly. Our baby girl will be guest there

My dog never seems upset to be taken there for boarding. The staff is so kind and pleasant and the fact they always remember his likes and dislikes is a plus. The facility is clean and inviting. My only request is some way we could see what's going on with cameras. But other than that, I feel comfortable leaving my "baby" there and he looks very healthy and happy when I pick him up.

Reagan just LOVES his human and dog friends at K9 Resorts - and so do I! I am a stage 5 clinger helicopter dog mom and I can confidently drop my boy off there for a full 10 hour day at daycare without worrying about him at all. The staff is incredible and they go out of their way to make Reagan feel special.

Staff at K9 Resorts are welcoming, informative, and friendly. They clearly love dogs!!! Upon taking a tour of K9 Resorts, I noticed the attention to detail along with the cleanliness. I also like that the dogs have indoor/outdoor space every day, weather permitting. Best if all, Remy Martine is excited to go in.

Cody loves going to "camp" at k9 resorts Cherry Hill! The resort is spotless and the staff are friendly and accommodating and couldn't be nicer ! He goes to daycare instead of being home by himself on our long work days. I know he is happy and safe. Highly recommend.

Our fur baby loves his daycare days at K9! The staff always makes us feel welcome and you can tell they genuinely love and care for dogs. It's easy to make appointments over the phone or via the app. It's always clean and smells nice there as well :) I would definitely recommend K9 to anyone who needs an amazing place to send their precious dogs to daycare or for boarding!

Frankie loves going to daycare & that makes this busy working pet owner/parent happy. Unfortunately, there's been an incredible amount of turnover in staff in the last two years. & most recently I've heard about ten people left. I'm discouraged that leadership/owners are not communicating with Pet owners/clientele and not addressing that THEY may be the issue for losing great employees. I'm sad (as is Frankie) to no longer see familiar faces that I trust including Aspen, Brian, & Jen. Thank goodness for Kyrie & Brandy. Fingers crossed they stick around!

My pup loves going to K9. K9 will celebrate your dogs birthday with a free ice cream. Whenever we ask Brody if he wants to go to daycare he gets so excited. Once we turn into the parking lot he starts crying with excitement. We are so thankful for k9 and the great staff.

This is the first time I used k9 resorts boarding services and found them extremely commercial. I booked executive boarding for my dog, which I was told is around 70$. I checked in my dog at around 2:30pm on Friday and checked out at 12:42pm Saturday(less than 22hrs) and got charged 123$ total!! I later checked the invoice and noticed they silently charged me 35$ fee(without warning) for "late checkout" because I was supposedly TWELVE minutes late!!!
Also, when I dropped him off, I asked if I could see his room, they said No. I asked if they could send me any pictures of him in their care and they asked me to go check in Facebook where they "sometimes" post(which of course is for their own advertisement and not real concern of keeping owners posted). I kept checking Facebook almost every few hours, but they never posted. I will keep looking for different boarding for my pup but NEVER taking him back to K9 resorts again.

This one was tough. The place has a beautiful reception area and friendly staff.

We brought our mastiff mix here for an evaluation to determine if he was a fit for regular daycare about once per week, so he could run and play with friends while my husband and I worked.

We were challenged by a few things that just seemed a little off. Please keep in mind that we are new to this process, as it's our first time utilizing a service of this kind, so the below may be standard operating procedure...though to us, seemed a little off center.

- while the lobby area is stunning - marble floors, big iron front door, incredibly clean, etc...there isn't an option to watch the dogs in the play area via webcam. It seems that no expense was spared on the first impression that the dog owners are meant to have when dropping off their pets, but why no (comparatively inexpensive) webcam viewing option?

- the number of dogs taken in for daycare seemed very high to me. When our dog was dropped off, there were about 15 dogs in their care. When picking up about 6 hours later, there were 60. Just mixing that number of individual dog personalities alone seems risky?

- Our dog did fine with the smaller group of 15 or so, but became very "hyper" when the crowd became much larger (about 60), and so he was removed from the group and situated in a private room until I came to pick him up later in the afternoon. The decision to separate him makes total sense to me - protecting his safety as well as the other dogs - though I wish that the team there was more proactive in contacting us to let us know he had been separated from the group. Since he was only there for an evaluation (the recommended time to leave him there was at least 4-6 hours) and he ended up being separated from the larger group relatively early on in that window, I could have come to pick him up much earlier as opposed to leaving him in a room alone for 4 hours.

Overall, the facility was beautiful and very clean. The staff was friendly and informative. Ultimately though, it was not a good fit for us and our dog.