Kroger

Update: they gave me a $10 credit.



I'm tired of paying $5 for curbside pick up only to have items missing that I was charged for or substitutions for items that I said no substitutions on. I've tried calling to complain and taking the survey but no one contacts me back. I honestly just want a refund for the past 2 times I've used curb side pick up where this has happened since the refund will make up for the cost of unwanted items I was given and charged for as well as the items I were not given and cha

The store does what it's suppose to - it's not a Whole Foods. The prices are a bit ridiculous none the less but the waiting to check out might be the most difficult thing at times here. During one visit, the line was down the aisle. I'm currently here at the pharmacy, their are 4 techs inside the pharmacy - just one tech who has been trying to check out for 15 mins. Now Olga is doing her best to translate for the tech at the register, while Matt cuts paper and Lydia does who knows what. They could have assisted and had everyone on their way during this time. How are these people in charge of distributing medication when they lack common sense?

I stopped by this Kroger location after brunch with a friend to get some groceries, and was very impressed with the store. This is probably the best Kroger I have shopped at in Indy in quite a while. The ambiance is different and nice, and the staff are very helpful and friendly. They are very organized and the checkout lines are clear and not crazy busy. I was lucky enough to have a check out line open while waiting in line, and was the first one in line to checkout. The cashier was great and very professional. My shopping experience at this Kroger was wonderful compared to other Krogers. It was smooth and not crazy and hectic like other Kroger locations. The staff actually knows what they are doing and are competent enough to do their job. The selection of produce is better at this Kroger than other locations I have noticed as well. I will definitely be back at this Kroger to do grocery shopping, because it is a pleasant experience.

There are about 3-4 Krogers in the area that I go to from time to time, and this is one that is in the "if I'm driving by and need just a few things" category. I've never done a big shopping trip here, but it has been decent for buying a few items. My most recent trip was a desperate quest for dried cherries for some cookies I was making; this was the 4th place I tried and they actually had them! They were a bit tricky to find, but they did have them! Checkout is my biggest issue with all Krogers and this one was no exception. Only self checkouts were open and they didn't seem to want to work without a Kroger card; I do have one but didn't have it with me and apparently have never set up an alternate ID. I had to wait for someone to come over to unlock the self checkout so I could pay without the card (she had to scan a generic one). Anyway, the person who helped me was nice and I got the cherries, so this Kroger will stay in my once in awhile rotation.

Store is cleaner and I was able to find what I was looking for. Kroger carries a few items I can't get at Meijer. They seriously need more employees up front or they need to teach cahsiers how to scan and bag at the same time. That would make checking out go much smoother.

I went here to buy boxed wine for our friends wine night. Th bag was leaking after purchase. My friend and I went back to exchange it and we're told we could not. I am very disappointed as I paid double for a faulty product that should have been exchanged immediately. The girl at customer serve was super unreliable and I wish I got her name. Do better.

Oh, Yelpers, c'mon. You never know how good a Kroger is till you live next to the downtown location located at 16th Street. That's my way of comparing other Kroger's around the Circle City from now on.

Things to love about this place:
- it's big so there is A LOT of produce!
- wide aisles so no bumping into carts/children/baskets/others.
- huge parking lot.
- nicely located around other shops and businesses so you can get lots of shopping done without having to drive everywhere.
- easy to access

I've only been here a couple of times, but neither of those times disappointed. Service was nice, lines ran smoothly, lots of produce options, and the large layout make it a good Kroger!

This store is getting worse and worse. I had a pickup order and when I got home and unpacked it one of the six packs of soda was missing a can. I call nobody answers the phone. It's 1130 on a Tuesday morning. I call a second time nobody answers the phone. Every time I go there is a new exercise and disappointment, because this is only the incident today.

Self check worst experience and I was cashier in High School...people who are there to help are rude and slow took 5 mins to check a price that was wrong. I was there on Saturday morning 730am
It took me longer to check out with 20items than I did shopping for them and I Leisurely shopped.... I will do everything I can to not go back to Kroger price is not that much better....experience was horrible

Kroger is my preferred (non membership) grocery store. This Kroger has some issues like there is almost never any carts and have been out of a lot lately but it's COVID time. Biggest complaint is the no carts every time I go. Besides that there are there are a few restaurants in the shopping center and parking is never a problem. There is also a Kroger gas station right by instead of down the road or across the road like they've been doing lately.