NC DMV

If you're doing a walk in, use the QR code or text "U66 Get in line" to 31289. Make sure you click the right option for what you're there for. That changes when they can squeeze you in between appts. I tried to check in at 11:47 AM and it wasn't open yet. I checked in at 12:05 PM and got my ticket number. The number tells you how many people are on the walk-in waitlist ahead of you. Based on other reviews I saw, if there's more than 50 ahead of you, you probably won't get seen that day. I think that's accurate. There was 50 people ahead of me and I was one of the last 5 people seen before they closed. I heard the staff tell people who tried to check in after 1 PM to just try again the next day b/c they realistically wouldn't be seen. Try to check in as close to 12 PM as possible! I waited in my car from 12-4 PM, called in to the lobby at 4 PM, seen at 4:45 PM, and finished by 4:59 PM. When they're ready for you to wait in the lobby, the front desk checks to make sure you have all your documents before you're seen.

The staff were nice, helpful, and very clear with instructions. Just be polite and respectful. It's a DMV. It can be stressful and frustrating for everyone. Kindness goes a long way. I heard them tell some people who didn't have the right documents to come back at 7AM the next day and that same staff member would squeeze them in before their first appt.

You can't have food or drinks inside per the sign, but they're lax about it. There is a bathroom inside. There's also a solid MX restaurant next door if you get hungry while you're waiting.

I was yelled at by one of the men who work here before I could even get in the line!

I walked up to the line and was trying to read the sign to see what I needed to, any special instructions, and before I knew it the man who works here yelled at me to get to the back of the line. I wasnt cutting, all I wanted to do was read the LARGE 3ft by 3ft sign that had instructions clearly posted and placed out there for people to read! Before I could even read the first word a rude employee turned from the conversation he was having with another customer and loudly and aggressively yelled at me to get to the back of the line! I decided I would just leave. If this is the way you treat people, especially women, I would rather not wait in the line that literally wrapped all the way around the back of the building 100 or more people deep! If the man outside could be this rude and aggressive I couldn't imagine it would be any better inside. I drove to a different one today and everyone I spoke with was amazing, respectful and kind. I also waited a little over an hour inside in air conditioning not outside in 90* weather in the hot blazing sun with no where to sit!
I get no one wants to go to the DMV including the people getting paid to be there but that doesn't mean you need to yell at people.

These are the clowns that told my Korean born naturalized U.S. citizen wife that her U.S. passport did not prove she was a citizen and wanted us to provide her naturalization certificate. I was there with her in uniform. (US Army). Lady straight up told me I should have married someone my own kind.

this place is full of black a$$ n-----rs that think they know it all and constantly interupt you when you are speaking. learn a little respect if you want to receive respect!!!!

majority of dmv staff is rude and angry and lazy ..

they go as possible on purpose
they take so many bathroom breaks in between calling the next person
they make people wait and sometimes send them home because they dont get to them
all the dmv in raleigh, garner , cary are trash .. they are always rude and slow
caught this lady shopping at the raleigh location yesterday at 3:45 pm she went in and out to the hair store so the 5th time i recorded it

After reading all the reviews, I was pretty anxious about going to the DMV. I had made an appt for Sept but canceled after seeing so many people say that they were made to wait outside in the heat. I rescheduled for 730am Nov 1st and it was freezing outside, but I had a very good experience overall.

A couple tips I wanted to share that I haven't yet seen on the reviews. If you have an appointment, go inside right away and check in with the desk so you can get a number. I arrived at 7:15 and was told by one employee to simply have a seat and I'd be called at my appt time. My appt time came and went and over a dozen walkins were brought in during that time. At 7:35, I checked in at the desk and was told that I should've done that already as soon as I arrived. My paperwork was verified and I was given a ticket. I received a text with my ticket number as well. I was prepared to wait forever since I hadn't checked in immediately. Thankfully, my number was called almost immediately at 7:40. The clerk was very pleasant and friendly. I was out by 8 with my new drivers license, less than an hour after arrival.

I can't stress this enough, but it really pays to be friendly and polite. I smiled at everyone and they were all courteous in return. If you don't speak English, please make sure you know what you need because the employees only speak English and had a tough time understanding those who did not. A translator will not be provided.

My last warning: the employees were extremely communicative and gave updates every few minutes. They told us all that the kids were out of school today so many of them wanted to take their road test and the wait would be 3-5 hours. You must make an appointment if you don't want to wait forever. They also told us that if we got tired or cranky that we should just leave. Parents were also asked to wait in their cars and not inside with their teen in order to allow more chairs for other patrons.

I moved from out of state and already had a RealID so I brought my SS card, drivers license, water bill, electric bill, and car insurance verification. These were all required and worked out for me. I took the vision test and there were 20 road signs on the test that I had to read out. The first 16 are normal signs but the last 4 are completely blank and you just have to recognize the shape, which is really confusing. Some are obvious like a stop sign, but I didn't recognize the shape of a "no passing zone" sign. It was the only one I missed so not a big deal but just a heads up. Study the signs while you're waiting. They have printouts at the front desk.

I'll add more tips if I think of them. I was prepared to wait for hours even with an appointment and I was pleasantly surprised.

Really rude, came outside and shamed customers for being there the day before Thanksgiving. What if that's the only day off people had? Told customers they needed to talk to staff respectfully but came out talking disrespectfully and condescending to customers waiting in line from the start. You set the tone sir!! I cannot believe you allow your staff to talk to people this way. Cary location.

La peor atención en este DMV, son xenofobico me trataron súper mal por no hable inglés no me permitieron hacer ninguna de las pruebas de verdad no sé porque hay seres tan mala personas habiendo promotores que saben hablar español y no me quisieron atender la verdad me parece una falta de respeto me hicieron perder 5 horas para decirme que no me iban a hacer la prueba de la vista solo por no saber inglés.

The worst service at this DMV, they are xenophobic, they treated me super badly for not speaking English, they did not allow me to do any of the tests, I really don't know why there are such bad people, there are promoters who know how to speak Spanish and they did not want to help me, honestly I find it disrespectful, they made me waste 5 hours to tell me that they were not going to do the vision test just because I did not know English.

Its a shame that in a town like Cary, we have one of the worst DMV's. Getting an appointment is almost impossible before 3-4 months. Wait time is terrible, on e wastes whole day trying to get even an ID. The gentleman at the reception makes up his own rules (When I stopped by to ask if there was a time when they allow people who do not have appointments, he said come anytime, we will take you in. When we went, we were told that no appointments start after noon). The facility is the worst in the area. Staff is inadequate. This has been going on for years. There has to be something the DMV can do.

Extremely rude staffs with low skills and high confidence.
Over 50 people in line were waiting from 5 AM in the morning. One staff came and said the walk-in starts at noon. It was okay so far. One gentleman from the line went to him to ask a question. The staff went angry and gave a derogatory long speech to the entire waiting line although everyone was respectful towards the staff.