Omni Fort Worth Hotel

Gorgeous hotel, staff was exceptional, Starbucks inside the building for your morning Joe. Resturant staff of the hotel were a little snooty. There were a couple escorts we saw floating around as well.

A 40th Birthday Disaster - if 0 Stars was an option this would be it.
My 40th birthday celebration at this Omni Hotels and Resorts location was nothing short of a nightmare. The room, which should have been a haven of comfort, was a disappointment right from the start, with remnants of the previous guests left uncleaned, including empty water bottles.
The promised highlight of the celebration, two bottles of champagne, and decadent chocolate-covered strawberries, was an outright letdown. Instead, I received a pitiful substitute - a mere piece of chocolate cake and a single-serve bottle of Chandon. The attempts to correct the situation were not only futile but exacerbated my disappointment.
To make matters worse, the staff's incompetence reached new heights as they erroneously delivered a platter resembling cranberry scones (more like "stuffed cookies") with a paltry of four pieces of chocolate, subsequently telling me that they "ran out" of chocolate covered strawberries. Adding insult to injury, they insisted on charging us for the missing champagne bottle at the bar instead of comping it to us as originally promised.
The front desk's utter lack of coordination and complete disregard for the promised amenities left me profoundly dissatisfied. It's disheartening that Omni Hotels and Resorts allows such a poorly managed establishment to tarnish their once-reputable name. Spare yourself the agony and opt for a different venue for your special occasions. A milestone birthday should be memorable for the right reasons, not marred by this level of incompetence. 0 out of 5 stars - an experience that haunts my memory.
The ONLY staff deserving of a review are the valet staff from drop off, to grabbing a backpack left from initial drop off; they have been more than helpful in every way. Under tipped and under appreciated on every level.

The valets at this hotel are a group of guerrillas. I have witnessed the destruction of customers vehicles, speeding and reckless driving- not to mention that I was told thwy go through gloveboxes amd look for valuables and home addresses.

When you call to complain about some damage to your car- the Head valet will impersonate a Hotel manager and dismiss whatever claim you may have.
This behavior is so unlike FtWorth.
Unfortunately, the company that runs the Valet is PMSI-
770.329.4366 is the number to call if you need to as well- Though they will just deny any wrongdoing.
shame - this used to be a fantastic hotel with near perfect service-
PMSI has definitely dragged this hotel to the bottom.
Cannot recommend.

Terrible check in service. Not enough staff to handle 1 conference at the hotel. The elevator needs some IIOT / sensors to determine when the elevator is full so it doesn't stop at every floor from the top to the bottom with a full car of folks saying "sorry I'll get the next one". Beds are old and lumpy and furniture is falling apart. The gym is much too small for the number of rooms they have; 5 treadmills and 3 weight benches and some machines in which 12 people in the room just kept bumping into each other. It felt much more like a Hampton Inn or Home2.

Was recently here for a conference and while there were a few bumps with my check in and room, overall it was a very good experience.

I arrived on Tuesday afternoon around 4:20-4:30 pm and my reserved room type - a Classic Deluxe Room with 1 King Bed - was not available. They worked to send someone and see if the room was ready but were unable to confirm that it was unoccupied and had been cleaned, so they asked if I would be okay with a Classic Deluxe Room with 2 Queen Beds. Since I was staying alone, having two beds didn't make as much sense, since it would be twice as many sheet to clean for them and I would only be using one of the beds.

They ended up offering me a free upgrade to a Spacious Premier Room with 1 King Bed on the 15th floor plus three in 4 free drink tickets which was so kind! The room had an amazing view of the city skyline.

I utilized the valet overnight parking and that came to a cost of $43.30 a night. One thing to keep in mind is that your room rate does not include various taxes and fees.

Later on in the week, I noticed that my toilet was leaking and stopped by the front desk around 5:05 pm to let them know. They had someone in my room by 5:35 and the toilet was fixed shortly thereafter.

I did visit the gym and while it is a bit limited on weight machines, there was a lot of great cardio equipment, free weights, and a few machines. You can definitely get a great workout in here, but if you're used to a certain type of equipment, you will need to modify your workout.

Outside of the room, I did experience the catering and while the food was good, I was a bit disappointed by the lack of gluten free options during snack breaks and desserts at the banquet meal. For example, they had a delicious chips and guacamole bar but all of the chips, crackers, and bread had gluten - even the tortilla chips! Almost all of the desserts offered through catering were not gluten free and having a sweet tooth, this was very sad for me. Everyone else thoroughly enjoyed the meals, so this was more of a food-allergy specific comment for me personally.

I also stepped out of the banquet to take pictures and had left something on the table. I'm the 12 minutes I was gone, the table was cleared and my hair piece was gone. Very disappointed about that, but they did help me put in an incident report/lost items report so hopefully someone will find it with the silverware or something.

Overall, I had a good experience here but there were a few things that could have been better such as with the catering for food allergies. I think if you're coming here for a vacation, this would be a great place to visit as everyone was very helpful and the employees were so friendly and it's a great place to host an event if you don't have any food allergies to consider.

Great location, great price, great stay! The bed was cozy and overall very clean. The vibe of the hotel is very Fort Worth which is fun. I have stayed in hotels in city locations that are in significantly worse condition for more money. I would highly recommend!

Got a resort pass to use the pool at the Omni! The staff is incredible and the hotel us beautiful. I would definitely recommend. Deshana is the absolute best. She is a gem and has a bright future!!!

I stayed at the Omni Downtown Fort Worth for 4 nights while attending a conference in the hotel. The hotel has comfortable beds, clean rooms, and a good selection of food options. I always enjoy Bob's Steakhouse when I am there, and there are plenty of options within walking distance in the downtown area.

Omni is a very nice hotel. This one is a bit away from central downtown - but it's close to the water gardens and a few decent bars. I got a great deal, but despite that, I think this place is better than average. Lots of nice sitting areas in the lobby, pool area and other floors. Rooms are nice and come with a fridge and safe. There were a few snags, no room service for lunch - just breakfast and dinner. While the steakhouse is very good, the bread on my cast iron sandwich tasted s bit government issue. Lastly, the pool is small and the surrounding views are of industrial buildings.

Will I stay here again - yes! If you avoid a convention time you'll have the hotel almost to yourself.

We wanted a upscale hotel with an outdoor pool and bar and this hotel is probably the ONLY one in downtown Fort Worth!

The rooms are comfy and clean with a nice sized bathroom complete with large shower. We overlooked the pool area but we did not hear any outside noises through the windows.

We did have a few housekeeping issues such as the shower gel being empty (they have the attached bottles instead of the takeaway sample sizes) and a missing shower mat. Unfortunately although these were relatively minor issues - they were not resolved quickly and we had to remind reception 4 times before it was remedied. Considering the price and the star rating of the hotel, this was disappointing.

The proximity to sun dance square, the steak restaurants and some fabulous bars can't be beat tho! A 10-20 minute walk and you are in the heart of the action.