RBFCU - Broadway

Great service and nice workers would recommend were fast and reliable and overall just great

I like RBFCU. I greatly appreciate RBFCU's kind and helpful employees. But management needs to get its act together. Not of this particular branch - of the whole organization. After years of membership, a lot of things went wrong this past year. (1) I needed a medallion signature. I got information on that in a single phone call - within 30 seconds - at another bank. I went to that other bank because, at RBFCU, it took an hour on the phone with a very unhelpful employee (seemingly an exception to the general rule), plus a visit to a branch, and they were still confused and ultimately unable to help. (2) It took them forever to even reach the point of offering two-factor authentication online, years after other banks (including other credit unions) got the memo. Even now, their 2FA is hit or miss. (3) What really killed it was a bogus fraud alert that prompted them to put a freeze on my debit card. I called the number they told me to call, to sort it out. I was on hold for 20 minutes, and then the automated system said there was nobody who could help me now, I had to try back later - and then it hung up on me. Great response to a fraud situation! There was no way to reach them, short of making a trip to a branch during business hours. Meanwhile, they curtailed my automated payments. So I had problems at the places where I needed those payments, and I had to set up the automated payments again. I got the message: I set up those payments at another bank.

Closest one to me, I go there quite a bit. Inside customer service is great line can get lengthy but great employees. Drive thru, is mostly what I use. I'm in and out pretty quickly haven't had any problems whatsoever.

Wife and I were shopping for a car and the man that sold it to us told us about RBFCU and so we went online and were approved that same day. My old bank that I've been with for years Firstmark couldn't beat RBFCU interest rate. I'll be moving all my accounts to RBFCU soon.