XSport Fitness

Overall I like the gym because its big and open 24/7. They have all the necessary equipment. The staff is friendly. What I don't like is that the bathrooms could be cleaner, and some of the equipment is VERY OLD. Honestly it's embarrassing with some of the upstairs pulldown machines etc.

INVEST IN SOME NEW GEAR.

New member! Signed up online and went there my first time today at 1:30pm. I sat 20minutes at the front desk waiting for someone to help me (as tons of people just walked in not swiping a card). I finally walked around and found a girl sitting on the ground behind the desk doing her homework. I was like do you work here? I told her I am a new member and needed a swipe card and a tour. She scolded me for signing up online, said they could only make me a swipe card during the week, and no one was available for a tour. I asked for a towel and she said they don't give towels! I was going to be sweating and no one is putting towels down. They have a pool and no towels? I needed to take a shower prior to work an no towels. Terrible service. I am going to ask for a refund because this place is just garbage. Machines were broke and 3 of the 4 toilets in the men's locker room filled with feces and "out of order". FILTHY!

I've belonged to this gym since it first opened and I work out four days a week. I wrote a very positive review last year. Since that time, most of the staff that I mentioned by name as being outstanding have left. To date the new manager hasn't been very impressive in regards to interacting with members. He spends his time talking exclusively to staff or sitting with his earbuds in at his desk. He does not present with a very approachable demeanor. Makes one wonder if this is deliberate. Hopefully not. Equipment such as hand weights has disappeared AGAIN. The personal training manager, Mark, just left. He will be missed. The trainers are leaving too. I have lost two trainers in the past three months and now need to choose another one. This means spending multiple sessions with the trainer getting to know my strengths and limits as opposed to moving forward with my fitness goals. I understand that people change jobs but considering the number of trainers who have left this gym in the past three months, one can't help but wonder what is going on.

On the positive side, the cardio equipment and the machines are kept in good working order and the place is relatively clean. The front desk staff are friendly for the most part.

I will continue here as I have seen the highs and the lows over the past ten years and, hopefully, we will hit a high point again soon.

I would like to add to my previous review as I continue to be so impressed with the current staff at the Downers Grove location. I am greeted with a smile and a friendly hello each time I enter the gym. If there isn't a line, the desk staff will ask how I'm doing or how was my weekend. This certainly goes a long way to making one feel welcome.

The operations manager, Kevin, is amazing! He is like the Energizer Bunny, always busy taking care of keeping the Pro Shop stocked, helping to keep the place clean and tidy, or making sure the place is decorated for the holidays or special events. Additionally, Kevin takes the time to get to know the members and extends himself to them on a personal level. A couple of months ago, my wife was injured at work. She knew that I would be at the gym and called the front desk. Kevin took the call and immediately found me so that I could take the call and get her to the Emergency Room. For weeks after that, Kevin would check in with me regarding my wife's recovery. Who does that? Apparently, Kevin does!

I also have to sing the praises of Mike, the maintenance engineer at the Downers Grove location. Mike works his tail off making sure that all the machines are up and running. Over the years there have been a few occasions where I noticed that a machine was down. All I had to do was mention it to Mike and he took care of it right away, always expressing his appreciation for letting him know so that the issue could be addressed. When you consider how large a facility this gym is, the number of machines, and the fact that the gym is open 24/7 365 days a year, this equipment gets a lot of use and yet you rarely see a machine out of commission. This is all thanks to Mike's efforts.

You might ask how all this is relevant to whether or not a gym is good. To each their own, but, for me, to be able to work out in an environment where people express sincere concern for me as an individual and who work tirelessly to provide a safe, clean, and functional setting makes all the difference.

I have been a member of the Downers Grove XSport since it first opened. Actually, I joined before it was even built when it was a trailer in an empty lot. This gives me a somewhat unique perspective as I have observed the ups and downs of this facility over the past nine years. Needless to say when it was a brand shiny new facility with a full cadres of equipment and enthusiastic staff it was an amazing place! Over the next nine years there have been down times when management seemed to not care, or signing up new members was more important than keeping the current membership happy. However, there have been several constants that serve to make this facility an excellent value for the membership fee. The variety of machines help to keep my workout fresh. I'm rarely bored with my workouts as I can try a different machine to ramp up my cardio or my strength training. Many of the front desk staff have been there for a long time and greet members with a smile!

For me, personally, the personal training program has been instrumental in making a huge change in my workout, my fitness level and my quality of life. I have worked with two trainers over the past nine years and am so grateful to them both, (Anthony Villaci and Andrew Kouba), for teaching me how to make fitness an integral part of my lifestyle. Additionally, I have a mild physical disability that limited what I could do in a workout prior to starting at XSport, but thanks to the creative problem solving of the personal training staff, I now use devices that have enabled me to access more equipment than I was able to use previously. For this reason alone, I am a lifelong fan of XSport.

Like many such businesses, there have been several changes in management over the years. Some managers have been more member sensitive than others which would be evident by the number of complaints one would hear in the locker room. The current manager, Becky, has shown herself to be very member-centered. She will extend herself to help address issues and concerns for members as opposed to offering empty apologies and doing nothing. Hopefully, she will have a lengthy tenure at XSport Downers Grove!

No gym is perfect and each person has to decide for themselves what they are willing to put up with at the gym they choose. For me, XSport Downers Grove's weaknesses are far outweighed by the positives This place has truly changed my life for the better!

I have been working out here for over 3 years. Overall its probably the best Xsport Fitness in Chicago. Atmosphere has changed in the last few months for the better. Staff is really friendly and for the most part they understand the supplements. Im reviewing each department individually.

Front desk: They always say "Hello" and "Have a great day". "Usually know the answer to product questions and they are always pretty quick so there is never a line at the front to check in. They all know and understand the products but I am at the point where I know every product also.

Fitness Training Manager: The Training Manager Mark is the best Manager yet. First question he asked was what was my goal and talked about what each trainer had to offer before getting into price. He cares about people meeting goals and actually pushes the trainers and keeps them on top of their game. Basically he stays involved in your experience to make sure you hit your goals. Never experienced that before and to be honest I haven't seen that at other exports before either. This guy is a keeper.

Sales: Well there job is to get you to buy stuff. I suggest you always talk to the training manager first before doing training contracts. Sales staff understands your goals but the training manager understands your body and what it takes to get you to your goal or the next phase and do it fast.

Trainers: make sure you ask questions about your trainer. Everyone trains different and they need to know your goal before you get assigned. My experience with trainers pushes me to recommend Ronnie, Bethany, or either Andrew at this point. I don't know anything else about any of the other trainers. I'm sure anyone else is great also.

Spa: The spa is hard to grade but they have so many specials on a daily basis you have to ask daily what's going on. Prices are pretty good compared to high end spas. Services are awesome. They actually have a lot of great stuff for men and women and I would recommend Caroline for anything regarding hair care. Perry is also a great person to know when it comes to facials and skin care. I'm am a actor as well as a producer so looking your best is a must. These two people treat make me look my best.

Management: Management doesn't play games. They are friendly and watch everyone constantly. The overall environment is warm and friendly but this is a business and they make sure that everyone is happy.

Location: Its always clean and they even drain and refill the hot tubs weekly. This place is pretty clean and they work hard to keep it that way. Again the Managers are strict on this stuff so. Don't know what else to say. So I hope this helps

I have been working out here for over 3 years. Overall its probably the best Xsport Fitness in Chicago. Atmosphere has changed in the last few months for the better. Staff is really friendly and for the most part they understand the supplements. Im reviewing each department individually.

Front desk: They always say "Hello" and "Have a great day". "Usually know the answer to product questions and they are always pretty quick so there is never a line at the front to check in. They all know and understand the products but I am at the point where I know every product also.

Fitness Training Manager: The Training Manager Mark is the best Manager yet. First question he asked was what was my goal and talked about what each trainer had to offer before getting into price. He cares about people meeting goals and actually pushes the trainers and keeps them on top of their game. Basically he stays involved in your experience to make sure you hit your goals. Never experienced that before and to be honest I haven't seen that at other exports before either. This guy is a keeper.

Sales: Well there job is to get you to buy stuff. I suggest you always talk to the training manager first before doing training contracts. Sales staff understands your goals but the training manager understands your body and what it takes to get you to your goal or the next phase and do it fast.

Trainers: make sure you ask questions about your trainer. Everyone trains different and they need to know your goal before you get assigned. My experience with trainers pushes me to recommend Ronnie, Bethany, or either Andrew at this point. I don't know anything else about any of the other trainers. I'm sure anyone else is great also.

Spa: The spa is hard to grade but they have so many specials on a daily basis you have to ask daily what's going on. Prices are pretty good compared to high end spas. Services are awesome. They actually have a lot of great stuff for men and women and I would recommend Caroline for anything regarding hair care. Perry is also a great person to know when it comes to facials and skin care. I'm am a actor as well as a producer so looking your best is a must. These two people treat make me look my best.

Management: Management doesn't play games. They are friendly and watch everyone constantly. The overall environment is warm and friendly but this is a business and they make sure that everyone is happy.

Location: Its always clean and they even drain and refill the hot tubs weekly. This place is pretty clean and they work hard to keep it that way. Again the Managers are strict on this stuff so. Don't know what else to say. So I hope this helps

I have been coming to this gym for 2 years now. I have lost 120lbs of fat the right way while stacking muscle through training with my trainer Eric Lilliebridge. Its always important to find a great gym that you can call your home away from home and Xsport Fitness is definitely that place for me.
Coming up on the age of 40 I feel great. I have almost up to a 400lb bench and my energy levels are through the roof! I'm stronger and healthier than most people at the gym now. In Life you look to your friends for support and you feed off their energy for guidance. Having a personal trainer to be your friend and keep you on the right path is part of the recovery. With that in mind Lets review each department of Xsport Fitness.

Training Pros-
-Training couldn't be better anywhere else. With trainers available at basically any our of the day it is easier than ever to get help between my daily tasks.
- Eric Lilliebridge is a Master of his craft. You follow his training plans and actually show up to train you will not only hit your goals but also maximize your full potential.
- Bethany Halperin is a master of Metabolic training. If you are trying g to lose weight this is the woman to see. Her workout routines will take you to a new level of working out. She works you out based on your current energy levels but you will give 100% effort to gain 110% results.

If you trainer isnt getting you sweating and you find yourself talking our inbetween sets then its time for a new trainer. Most of them are good here at this location.

Training Cons- (more for corporate)
When training under a contract it would be nice if you got an automatic discount on spa services. Spa does have decent pricing but every dollar counts when budgeting for a healthier body.

Spa Pros
Jane ORR is awesome. She works hard to make sure ever spa person gets the best experience possible. Great manager. Prices are OK but the services are awesome.

Message- Tayo and Kathy are by far my favorite message therapists. Your going to recover faster when you are relaxed.

Hair - Men at 40 we start getting that gray that we dont like and the perfect person to see is SAM. The woman will keep you looking your best.

Sales Pros- What is there to say about the sales team. They are nice and smile and say hello. You have to talk to each person and find that one person you like.

Steve is the best Sales person for me because he understands me and my goals. Its not just about the sales.Definately talk to steve if you have a chance.

Nicole is very nice as well.

Sales Cons!!!!
Well everyone is different and Ill leave that you you to decide.

Believe it or not Word of mouth goes along way and as people come in and we all talk in the hot tub or around the weights. Our recommendations go a long way. Overall I give this gym 5 stars. I would love to see a discount on single services at the spa for people who train. You are already getting our money at training. 25% off spa services would be great if we have a training package going.

I have been going to Xsport Fitness for over a year now. My total weight loss is at 121lbs and I feel great. The key to reaching goals is finding a trainer that works with you and helps keep you in that positive state of mind. After trying a couple Trainers out My favorite trainers were Ed Honn and my current Trainer Tony Rice. While they understood my goals and where I wanted to be in 36 months they made sure that i understood it wouldnt happen overnight. 90% of people that lose weight just from cardio alone end up not being happy with how they look. It was important to me that while i started out at 412 lbs that I lose the fat while building muscle. These trainers helped me and i would not have been able to reach these goals without them.
What most people dont realize is that recovery is very important also. Mike Stechly and Theu Price are two of the very best Recovery Massage Therapist at this location specializing in Myofascial release. This is key in maintaining flexiblity and range a motion. It is very... and I mean VERY hard to find a good massge therapist that understands the body and its imbalances. If you have never had work and you feel fatigued or at a plateau stop in and check these two great specialists out. I will continue my goal to 245lbs and im 12 months away. Ill keep you all updated. Thats Xsport. You saved my life.

So here is the deal. After getting my wallet raped by Midtown athletic club and getting a very impersonal experience at Lifetime Fitness. I decided to try out Xsport fitness in Downers Grove. I weighed in at 398lbs in July 2011. I lost about 25lbs in 3 months doing my same old routine. The problem was is that I started stabilizing with my weight because I didn't really understand how my body was working.
After my dorito and Monster Energy drink diet failed while I had my addiction to World of Warcraft 60 hours a week I decided to talk to a trainer. Dave (the Training Manager) wasn't what I expected at all. I thought I had to train 3 days a week from the start to get help. It was suggested that I start out slow to figure out my limitations andto find a trainer that worked well with me. Thats where Ed comes into play.
Ed is a solid trainer at Xsport Fitness in Downers Grove on Finley Road next to Fry's Electronics. I am giving the exacty location because I want people to find the right Xsport. Ed likes to Circuit train. His training is taking me to a whole new level of Fitness. While I approach 100 lbs lost at xsport fitness I reralize I would never have been able to lose the weight without the guildence of the Xsport staff.
I would like to add a special thanks to Andy and Tiffany who help me figure out my suppliments linits in reguards to my diet and needs. To the Brittney and Jackie who welcome you as you walk through the door. This Xsport fitness is the best thing that has happen to Dupage County. Thanks guys!!!!